If you postpone or cancel your move, we may retain some or all of your deposit according to how much notice is given. If you give us more than 10 working days before the removal was due to start then we would return your deposit in full. If you give us between 6 and 10 working days inclusive before the removal was due to start 50% of the deposit amount would be retained. If you give 5 or less working days before the removal was due to start 100% of the deposit amount would be retained.
"Working days" refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.
We run two storage products from separate sites. Container self-storage sits at our Springfield Road depot in Brighton, BN1 6DG, in full containers (150 sq ft) or half containers (75 sq ft), with weekday access Monday to Friday and Saturday mornings. Crated storage is held at our Newhaven facility, with each crate holding 250 cubic feet of belongings, and access is by appointment. Container storage suits short-term needs where you want regular access. Crated storage works better for longer stays where access is less frequent. Both facilities have 24/7 CCTV. You can read more about both options on our storage page.
Yes, your belongings are covered while they are in our care. Our hourly rate service includes standard liability cover up to £5,000. For fixed price quotes, liability cover is included within the price and outlined on your quote. Goods in transit cover means your items are protected against loss or damage while being loaded, transported and unloaded. If the full replacement value of your items exceeds the included cover, we charge for additional liability based on the declared value. Full details are in your acceptance and inventory forms. For more on how we protect your move, visit our house removals page
Yes. We offer a full professional pack the day before or on the morning of your move, covering boxes, tape, bubble wrap, packing paper, wardrobe boxes and fragile labelling. Partial packs are available if you prefer to handle some rooms yourself. We also stock everything you need in our box shop if you would rather self-pack. Unpacking at the new property can be arranged on the day. Let us know at the booking stage and we will include it in your quote.
Yes - we charge a deposit for all moves at the time of booking. For hourly rate booking we charge a deposit equivalent to the minimum charge and any liability cover or for fixed price moves we charge a 50% deposit.
No! We have both bearded and unbearded employees!
Unfortunately we are not insured to carry customers in the vehicle with us.
Gas cylinders or flammable liquids cannot be transported on our vehicles so you would need to make an alternative arrangement for these items.
We cannot take provisional bookings. If working on a sale and purchase, we can only confirm a booking at the point of contracts having been exchanged. If you are moving between rental properties, we would require your date of access to your new property to be fully confirmed. We do take a deposit for all bookings - should you have to amend or cancel your booking, depending on the notice given you do run the risk of losing part of all of your deposit.
We are based in Brighton but we work all over Sussex and cover the whole of the UK!
We generally have approximately a two week lead time, however, we would advise trying to give us as much notice as you can. Where possible, we will always try to accommodate last minute bookings.
VAT is included in all quoted prices, unless stated otherwise.
Yes. We ask that you flag any items needing dismantling or reassembly at the point of booking. Our team cannot reassemble an item they did not dismantle themselves, so give us the full list when you confirm your move date.
You can expect a first class service from the Brothers. We haver completed over 10,000 moves in the last 5 years and we aim to leave every customer satisfied.
Our hourly rate service includes standard liability cover up to £5,000 value. In order to benefit from this protection, you must declare the full like for like replacement value of all items to be moved/stored on your acceptance and inventory forms. If the full value of the property exceeds £4,999.99 you will be charged for additional liability cover - this additional amount is determined by the value declared.
For fixed price quotes, liability cover will be included within the price, and outlined on your quote.
Yes, we do - all of our drivers carry a card machine which accepts all major credit and debit cards.
Goods in self-storage need to be insured - if we arrange insurance on your behalf we charge £1 per £1000 cover per week. If you would prefer to arrange your own insurance we would just ask for proof of coverage.
Our crated storage quotes includes standard liability cover up to £1,000 value. In order to benefit from this protection, you must declare the full like for like replacement value of the items to be moved on your acceptance and inventory forms. If the full value of the property exceeds £1,000 you will be charged an additional liability fee of £1 per £1000 liability per week.
Unlike most storage facilities, we don’t base the storage unit size on how many bedrooms your property has - the contents of each property can vary massively, so we like to ensure that what we are providing for storage is just the right size. Just get in touch if you need help working out what size storage unit you will need.
If you have crated storage, please make an appointment for access with our Office Team, before heading over to our Newhaven Facility
If you have self storage held at our Springfield Road premises, our opening hours for access are;
Monday - 9am - 5pm
Tuesday - 9am - 5pm
Wednesday - 9am - 5pm
Thursday - 9am - 5pm
Friday - 9am - 5pm
Saturday - 9am - 3:30pm
Our self storage containers are located on Springfield Road by London Road Station;
Yard to the rear of 146-148 Springfield Road
Brighton
East Sussex
BN1 6DG
VAT is included in all quoted prices, unless stated otherwise.
VAT is included in all quoted prices, unless stated otherwise.
